Privacy Policy

Berthelot’s Farm & Lab (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

Information We Collect

We collect the following types of information when you create an account, place an order, submit samples, contact us, or use our website:

• Account Information – Name, username, email address, phone number, and mailing address provided during registration or account updates.
• Payment Information – Payment details are processed securely through third-party payment providers (such as Stripe and PayPal). We do not store credit card numbers, bank account numbers, or other sensitive payment data on our servers. We retain only tokenized references necessary for saved payment method functionality.
• Order and Sample Information – Specimen identifiers, breed, species, and other descriptive details submitted with your order, as well as your Batch Identification Number, order history, test results, and any certificates generated from testing.
• Communications – Messages sent through our contact form, order-related correspondence, and test request submissions.
• Website Usage Data – We may collect standard web analytics data such as pages visited, browser type, device type, referring URLs, and general geographic location. This information is collected in aggregate and does not personally identify you.

How We Use Your Information

We use your information to:

• Process and fulfill testing orders
• Generate and deliver test results and certificates to your account
• Communicate with you regarding order status, sample receipt, and test completion
• Process payments and issue refunds when applicable
• Provide customer support and respond to inquiries
• Improve our website, services, and user experience
• Send important service-related communications (order confirmations, results notifications, account updates)
• Manage test request submissions and gauge demand for future services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Payment Processing

Payments are processed through secure third-party payment providers, including Stripe and PayPal. These providers handle all sensitive payment data directly. We do not store complete credit card numbers, CVV codes, or bank account details on our servers. When you choose to save a payment method for future use, only a secure token provided by the payment gateway is stored – not your actual card or account information.

Test Samples and Results

Information submitted with your samples is used solely for the purpose of performing the requested laboratory services and delivering test results. Test results are shared only with the customer associated with the order unless otherwise authorized by the customer or required by law.

Test results and certificates are accessible through your secure online dashboard for a limited retention period after release. You will receive advance notice before your results expire, and we encourage you to download your certificates promptly. After the retention period, results may no longer be accessible through the dashboard, though order records are retained for financial and legal compliance purposes.

Email Communications

We send transactional emails related to your account and orders, including order confirmations, payment receipts, sample received notifications, results availability, re-collection requests, and data retention reminders. These service-related communications are necessary for fulfilling your orders and cannot be opted out of while you maintain an active account.

We may occasionally send informational communications about new testing services or important updates. You may opt out of non-essential communications at any time.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, restricted access controls, and secure file storage for certificates and documents.

While we take data security seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

Third-Party Services

Our website utilizes the following third-party service providers, each of which maintains its own privacy policies and security practices:

• WordPress – Website platform and content management
• Stripe – Credit and debit card payment processing
• PayPal – Payment processing
• Web hosting provider – Server infrastructure and data storage

We only share the minimum information necessary for these providers to perform their services on our behalf.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

Essential Cookies – Required for basic website functionality, including maintaining your login session, remembering your preferences, and recording your cookie consent choice. The site cannot function properly without these.

Analytics Cookies – If enabled, we may use analytics tools to understand how visitors use our website in order to improve its design and functionality. Analytics data is collected in aggregate and does not personally identify individual users.

You can manage your cookie preferences through the consent banner displayed when you first visit our site, or by adjusting your web browser’s cookie settings. Disabling essential cookies may affect website functionality, including the ability to log in and access your account.

Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Data Retention and Deletion

We retain your account information for as long as your account remains active. Test results are available through your dashboard for the retention period specified in your account. Order and payment records are retained as required for financial reporting and legal compliance.

You may request deletion of your account and personal data at any time by contacting us. Upon receiving a verified deletion request, we will anonymize or remove your personal information, except where retention is required by law or necessary for legitimate business purposes such as financial recordkeeping.

Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access – Request a copy of the personal information we hold about you
• Correction – Request that we correct inaccurate or incomplete information
• Deletion – Request that we delete your personal information, subject to legal retention requirements
• Data Portability – Request an export of your data in a commonly used format
• Opt-Out – Opt out of non-essential communications

To exercise any of these rights, please contact us using the information below. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

Do Not Track

Some web browsers transmit “Do Not Track” signals. Our website does not currently respond to “Do Not Track” signals, as there is no industry-standard protocol for compliance.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our website. Your continued use of our website and services after changes are posted constitutes your acceptance of the revised policy.

Contact Information

Berthelot’s Farm & Lab Email: [info@berthelotsdnatesting.com] Website: [www.berthelotsdnatesting.com] Located: Pierre Part, Louisiana

For questions regarding this Privacy Policy or to make a data-related request, please contact us using the information above.